How can we help?
Answers to common questions. If yours isn't here, email us.
Getting started
What do I need?
Two phones with BabyMon installed: one to leave in the nursery (the baby unit) and one to listen on (the parent unit). [Supported: Android X and later, iOS Y and later.]
How do I pair a phone?
On the baby unit, tap Pair to show a QR code. On your phone, tap Add baby unit and scan it. If the camera isn't available, type the pairing code shown under the QR code instead.
Can more than one parent listen?
Yes. Pair each parent's phone with the baby unit the same way. A parent phone can also listen to several baby units at once.
Listening
I can't hear anything
Check that the baby unit shows "Monitoring" and that the parent card isn't paused. Then check the baby unit's sound settings: if the sensitivity is low, quiet sounds are filtered out.
Do both phones need the internet?
No. At home both phones only need to be on the same Wi-Fi network. The internet is only used if you turn on listening away from home.
How do I listen when I'm away from home?
On the baby unit, turn on Allow remote listening in Settings, and choose which parents can use it. It's off by default.
Alarms & battery
What does the offline alarm do?
If a baby unit you're listening to loses its connection, your phone alerts you after a time you choose: first with a vibration, then with sound. You can change both stages in Settings.
Should the baby unit stay on its charger?
Yes. Monitoring keeps the microphone and network busy, so keep the baby unit plugged in. BabyMon warns you if either phone's battery gets low.